If the file is false detected, add it to zip archive with password. This way the false positive is solved faster. Try to address false positives directly to Alwil virus submission mail and not here on forums. Do this with caution or if you’re 100% sure that the alert was false positive for that file.Īlwil staff deals with false positives very fast, so they are usually fixed on next VPS update, or even immediately if the false positive is found in any widely used program. This will exclude the file from scan, so you can use it untill false positive is resolved. Now just enter full path (path plus filename with extension) into the line and press on keyboard. Left click on “a” ball next to the clock and select Standard Shield.Ĭlick Customize… and select Advanced tab. Until then, you can add the “false positive” file into exclusions: This way you’ll know if the false positive was fixed. If not, check the file with Explorer extension when new VPS is released. Send the mail to: probably get a reply mail about file info (if it was really a false positve) after some time. You can also add web address to that file (or webpage of the file/program) if it’s on the internet.Īdd your own note on why do you think that it’s a false positive. Write the same password inside mail body, so Alwil virus analysts will know the password right away without guessing. Make sure you’ve noted that this is “False alert of a file”.Īlternative way, sumbit the file at the “infected” file into ZIP archive and lock it with password “virus” (without quotes) and attach it to e-mail. Please make sure you verified that the latest version will still detect the file and it is not a solved false alarm at this point in time.ĪrcaVir: send false detection sample at Use the contact form to submit the file: Note that suspicious files and false positives need to be uploaded separately. If you think our scanner has detected a clean file by mistake please select “False positive suspicion” from the drop down menu above. I’ll go ahead and list some email addresses and website forms for some of the particular AV companies to make it easy for you.Ī-Squared: send false detection sample at This note is made per our experience only, you may or not may trust it. As per our experience, antivirus software vendors are moving these files to black list, so instead of the successful false detection removing you will get a few new false detections. NOTE: we do not recommend to use below services to check your files on a false positives, because submitted files are being redirected to Antivirus Software vendors directly. Here are some places that can online scan the program and let you know what AV companies are giving False Positives on the files: Also, note, customers of the Enigma Protector may always contact to support team at and ask for a help regarding any their false detection. Something about new anti-false detection system you may read there: How to Solve False Detection?īelow I’ve written a list of antivirus software vendors and ways how to solve false positive detection of their software. Enigma Protector developers are also joined to the process, so we hope that soon we will be completely free of the most false positives! They decided to unite antivirus software vendors to make a complex solution for software protection vendors that will avoid most part of false detections caused by protected files. As per our experience, if you send file sample today, tomorrow’s database of the antivirus software will be clean.Īnother very promised thing we had got a year ago from members. Usually, specialists reply quickly and glad to help to solve the problem. If false detection appears you need to send file sample to the antivirus research team and ask them to solve problem. Yes, sure, there is a way to avoid false detection.
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